A strategic plan is a document used to structure and communicate organizational goals. It is also used to mitigate risks and alleviate the potential for legal cases. Barbara receives information that there is an additional, more pressing issue at a satellite clinic that is not documented in the original UCCO case.

/in /by

A strategic plan is a document used to structure and communicate organizational goals. It is also used to mitigate risks and alleviate the potential for legal cases. Barbara receives information that there is an additional, more pressing issue at a satellite clinic that is not documented in the original UCCO case. This issue relates to the emergency care clinic, which is used to treat patients with trauma-related injuries. The clinic has been over-utilized for the past year, resulting in stressed staffing, overwhelming costs, and decreasing quality of patient care and customer satisfaction. Staff productivity is affected by use of personal cell phones and clinic equipment is often used for social media.

In one particular case, a 13-year old patient was seen for trauma care by the UCCO Emergency Clinic. The patient’s parents make it clear to the staff that they are not willing to give consent to any procedure involving blood products or transfusion. The risks are explained to the parents. The patient arrived unconscious but shortly regains consciousness. After the parents leave the room, the patient tells the nurse that she is afraid of dying and would like any care, including blood procedures and products, to save her life. The nurse later finds out that the rejection by the parents was due to religious reasons. The nurse quickly discusses the case with fellow employees, one of which posts comments on her social media page using a clinic-owned computer. The nursing director give a verbal warning to all involved nurses and staff.

Visit the Rasmussen online Library and search for a minimum of 3 articles covering the topics of ethics, healthcare professionalism, and federal legislations. Conduct academic research using the library’s databases, like:

  • CINAHL
  • Discovery
  • Business Source Complete via EBSCO
  • Business via ProQuest

In the databases use basic search languages (controlled vocabulary/keywords) to determine ethics laws specific to this situation. Some keywords to consider are healthcare professional code of ethics. Then, refine your searches based on your search results. Make sure to include a minimum of 3 credible, academic sources in your paper.

Using your research, address the following points in a minimum of 3-page report:

  • Was the nursing manager legally compliant with to protect patient information? Explain the legal risks and support with federal legislations and professional expectations, such as HIPAA and professional codes of ethics.
  • What bearing does the age and religious requests have on the patient’s case? Are there medical and ethical laws that supersede the parent’s requests?
  • What is the role and importance of communication among UCCO facilities, particularly in reference to compliance and ethical standards?
  • What are the ethical and professional factors of using social media?
  • Were the reactions to the patient’s case illegal, or just unethical? How does this align with UCCO’s mission, values, and strategic action plans? How does it compare to your own personal beliefs and values?

Brooklyn Maasch

/in /by

Topic Introduction

Brooklyn Maasch

Rasmussen College

08/23/2020

 

For as long as I can remember, I wanted to work in a hospital. However, I could never figure out which role exactly it was that I wanted to play in that hospital. When I was a freshman in high school, I hurt my knee in a golf meet. I played it off for weeks, thinking that it wasn’t actually as bad as it felt, until I couldn’t walk more than a block without my knee becoming the size of a softball. When I finally decided to go to the doctor, they took some scans. It was then that I became interested in Radiology. From then on, I had a fascination with scans of the body. Weather it be x rays, CAT scans, MRI’s, I wanted to do them. I couldn’t tell you quite what it was, but I knew I found it interesting. When I was a junior, I took a day off school and job shadowed my local hospital, focusing mainly on the radiology department. I loved every single second of the day, but I knew something was off. To this day, I could never put my finger on what didn’t feel right about it, but I never pursued that career.

It is for that reason that I have chosen to focus on the area of Radiology for my project. I may never be able to figure out the exact reason that I couldn’t commit to going to school for Radiology, but I’m hoping this project will give me some sort of comfort in still getting to research about it and learn more about it. I often wonder where I would be in life if I had taken that path of Radiology, but everything happens for a reason, that I believe in. And I am loving what I am going to school for now, which is Healthcare Management. I have always loved the office setting, and I’m glad I will still get to do what I love while helping people as much as I can in the process.

Health System

/in /by

Critical Thinking Writing Rubric – Module 3

/in /by

HCM520 Critical Thinking Writing Rubric – Module 3

Exceeds Expectation

Meets Expectation Below Expectation Limited Evidence

Content, Research, and Analysis

21-25 Points 16-20 Points 11-15 Points 6-10 Points

Requirements Exceeds Expectation – Includes all of the required components, as specified in the assignment.

Meets Expectation – Includes most of the required components, as specified in the assignment.

Below Expectation – Includes some of the required components, as specified in the assignment.

Limited Evidence – Includes few of the required components, as specified in the assignment.

21-25 Points 16-20 Points 11-15 Points 6-10 Points

Content Exceeds Expectation – Demonstrates substantial and extensive knowledge of the materials, with no errors or major omissions.

Meets Expectation – Demonstrates adequate knowledge of the materials; may include some minor errors or omissions.

Below Expectation – Demonstrates fair knowledge of the materials and/or includes some major errors or omissions.

Limited Evidence – Fails to demonstrate knowledge of the materials and/or includes many major errors or omissions.

25-30 Points 19-24 Points 13-18 Points 7-12 Points

Analysis Exceeds Expectation – Provides strong thought, insight, and analysis of concepts and applications.

Meets Expectation – Provides adequate thought, insight, and analysis of concepts and applications.

Below Expectation – Provides poor thought, insight, and analysis of concepts and applications.

Limited Evidence – Provides little or no thought, insight, and analysis of concepts and applications.

13-15 Points 10-12 Points 7-9 Points 4-6 Points

Sources Exceeds Expectation – Sources go above and beyond required criteria, and are well chosen to provide effective substance and perspectives on the issue under examination.

Meets Expectation – Sources meet required criteria and are adequately chosen to provide substance and perspectives on the issue under examination.

Below Expectation – Sources meet required criteria, but are poorly chosen to provide substance and perspectives on the issue under examination.

Limited Evidence – Source selection and integration of knowledge from the course is clearly deficient.

Mechanics and Writing

5 Points 4 Points 3 Points 1-2 Points

Demonstrates college-level proficiency in

Exceeds Expectation – Project is clearly

Meets Expectation – Project is fairly well organized and

Below Expectation – Project is poorly organized and

Limited Evidence – Project is not organized or well

 

 

HCM520 Critical Thinking Writing Rubric – Module 3

organization, grammar and style.

organized, well written, and in proper format as outlined in the assignment. Strong sentence and paragraph structure; contains no errors in grammar, spelling, APA style, or APA citations and references.

written, and is in proper format as outlined in the assignment. Reasonably good sentence and paragraph structure; may include a few minor errors in grammar, spelling, APA style, or APA citations and references.

written, and may not follow proper format as outlined in the assignment. Inconsistent to inadequate sentence and paragraph development, and/or includes numerous or major errors in grammar, spelling, APA style, or APA citations and references.

written, and is not in proper format as outlined in the assignment. Poor quality work; unacceptable in terms of grammar, spelling, APA style, and APA citations and references.

Total points possible = 100

Problem: Economic Credentialing

/in /by

Complete the Problem beginning on page 463 of your text titled “Problem: Economic Credentialing” in a one to two page paper. Submit the completed assignment to your instructor. See page 369 for a general description of Marcus Welby Hospital.

You are the lawyer for Marcus Welby Community Hospital. The administrator approaches you about how to amend the bylaws so that the hospital can get rid of doctors who are costing the hospital too much money under Medicare and HMO insurance. The administrator is concerned about which removal actions can be defended in court and which bylaw amendments are politically feasible with physicians. Advise the administrator on each of these options:

• Amend the Hospital Bylaws to give the hospital board authority to remove doctors from the medical staff for any reason, regardless of the medical staff’s own recommendations, as long as the medical staff is first consulted.
• Amend the Medical Staff Bylaws to declare that an additional criterion for medical staff membership is to practice an efficient style of medicine that avoids wasting medical resources or providing unnecessary care.
• Forget about amending any bylaws. Instead, go after physicians who are economic losers based on their general medical competence and their unwillingness to be cooperative.
• Keep but supplant the entire medical staff structure by limiting who can practice in each department through one-year renewable contracts with the 200 best doctors out of the present 300.

Note that the assignment asks you to comment on each of the options, not just one. You may comment on one option being better than another for some reason, but be sure to comment on all the options. Support your advice with material from the text.

Problem: The History of Marcus Welby Hospital and How It Grew

/in /by

Problem: The History of Marcus Welby Hospital and How It Grew*

This hypothetical serves as the basis for several of the discussion problems later in this chapter. It illustrates the profound transformations that have occurred in the health care sector over the last half century. It might be helpful in reviewing this to chart the legal measures that appear to prompt or support these organizational changes.

 

Marcus Welby Hospital (MWH) is a private, nonprofit 400-bed facility employing more than 2,000 workers, with more than $100 million in annual revenues. It is located on the outskirts of a metropolitan area of one million people that contains three other major tertiary care hospitals of 300 beds or more and four smaller, community hospitals of 100 to 150 beds.

Currently, 38 percent of MWH’s gross revenues are from Medicare, 12 percent are from Medicaid, and 40 percent from private insurance or out-of-pocket payments. The remaining 10 percent is bad debt or charity care. Marcus Welby Hospital was born in the 1950s as a small community hospital. It began as an effort by persons from the local church and medical communities joining forces with local business leaders to provide convenient hospital care in the growing suburbs. When the federal Hill-Burton program created a reservoir of construction loan money in the 1950s, the group of town boosters chose to apply for a construction loan to build a 100-bed facility. Its affiliation with the religious denomination has never been formalized through ownership, and the church no longer provides any significant financial support.

Nevertheless, the charitable role of the hospital is taken seriously by the board of directors, which always includes one or two members of the denomination. In the latter 1960s, increased revenues through the Medicare program enabled the hospital to obtain further construction loans, and the hospital expanded to add 100 more beds and more sophisticated inpatient services. Another wave of change swept through the health care industry in the 1980s, in response to a fundamental alteration in the way Medicare pays hospitals. Some hospitals consolidated, whereas Marcus Welby sought to diversify operations and increase its patient base by providing a wider range of services and much larger bed capacity. Using a bond issue financed through the state, the hospital doubled in size to 400 beds. In addition, the hospital reorganized as the Marcus Welby Healthcare Corporation in order to expand into nursing home, home health, and other related ventures. In the 1990s the city had grown to reach Marcus Welby Hospital’s doorstep. MWH was no longer merely a suburban hospital. It became a major tertiary hospital serving the metroplex. However, revenues were beginning to dip due to the advent of managed care systems. Its average occupancy rate dropped from 85 to 70 percent. In response, the hospital merged in 2000 with two other hospitals on the same side of town and formed the Marcus Welby Network. The objective was to curb the loss of patients to other managed care networks by signing up a number of physicians, mainly in primary care but also in common specialties, and then marketing this network directly to employers and also to large insurance companies who would then offer the network to their customers. This effort was partially a bust, but in other ways was a great success. The idea of marketing directly to employers did not work because the network does not cover a broad enough geographic area to appeal to the largest employers, and smaller employers prefer a network that includes most of the physicians in town so they don’t have to force their employees to switch doctors. The network was a great advantage, however, in contracting with insurers. Because of employers’ demands for broad networks, and regulators’ requirements that managed care insurers provide adequate network capacity, insurers feel they have to include Marcus Welby’s facilities and physicians in their networks if they want to sell insurance in the region. Therefore, over the past few years, Marcus Welby has been able to insist on double-digit increases in the payment rates from managed care plans.

Recently, however, Marcus Welby is starting to lose some of its most profitable business to physicians on its medical staff who have opened outpatient surgery and radiology clinics. There are rumblings that some doctors might even open a competing hospital that refuses to take Medicaid or uninsured patients. And, there is talk among area physicians of starting their own ACO, in order to benefit from enhanced Medicare payments. Marcus Welby is now considering what its next moves should be.

Health System

/in /by

Review both resources provided below in addition to the assigned readings for this week and reflect on 2 key differences between the UK and US Health systems. What are key opportunities related to advocacy and politics interventions that can be done by advanced practice nurses to improve our current health system?

 

Please refer to the resources identified below for details regarding UK Health System.

1. US and UK Health System Comparison- https://www.youtube.com/watch?v=R4Y0TKiwNgo

2. Peterson-Kaiser Health System Tracker- https://www.healthsystemtracker.org/chart-collection/quality-u-s-healthcare-system-compare-countries/#item-post-op-clots-better-u-s-comparable-countries

3. Please follow APA 7th

Explain the terms health care information technology, computer literacy, medical informatics, and nationwide hospital information network and highlight their significance.

/in /by

>LOOK AT SCREENSHOT<

St. Augustine’s Hospital System is seeking a chief information officer (CIO) for its Healthcare Information Systems Department, and you are a candidate for an interview for the position.

Respond to the following interview questions:

  1. Explain the terms health care information technology, computer literacy, medical informatics, and nationwide hospital information network and highlight their significance.
  2. Describe the 4 cultural orientations of a health management information system (HMIS).
  3. Discuss the uses of different computer information systems in a typical hospital.
  4. Describe the 5 major components of health care information technology (IT).

Final Project: Risk Management Plan

/in /by

Final Project: Risk Management Plan

Objective:

For this assignment, you will create a Risk Management Plan for a Community Health Center of your choosing, The Risk Management Plan is designed to support the mission and vision of the Facility you choose as it pertains to clinical risk and patient safety as well as visitor, third party, volunteer, and employee safety. You are encouraged to choose any Health Care Facility: Hospital, Doctor Office, Emergency Care Center, etc. The project will be 8-10 pages long including title page and reference page.

 

ASSIGNMENT GUIDELINES ( 20 points/ 10%):

Students will generate Risk Management Plan for a Community Health Center to support the mission and vision of the Health Care facility as it relates to clinical risk and patient safety as well as visitor, third party, volunteer, and employee safety. The paper will be 8-10 pages long (including title page and reference page). You need to apply all the concepts studied in this plan. Each paper must be typewritten with 12-point font and double-spaced with standard margins. Follow APA format when referring to the selected articles and include a reference page.

 

EACH PAPER SHOULD INCLUDE THE FOLLOWING:

 

 

1. Introduction (50 points / 25%) Provide a brief synopsis of Importance of the Risk management as an integral component of a healthcare (not a description), in your own words.

2. Your Risk Management Plan (10 points / 50%)

a. Presentation Page:

ORGANIZATION NAME

BUSINESS ADDRESS

CITY, ST, ZIP

TELEPHONE NUMBER

FACSIMILE NUMBER

WEBSITE ADDRESS

EMAIL ADDRESS

b. MISSION STATEMENT : Mention the organization’s mission. New Page.

c. Purpose of your Risk Management Plan: The purpose of your risk management program is to protect patients, staff members and visitors from inadvertent injury. New Page

d. Authority and Role of the Risk Manager: Mention and state the major functions and responsibilities of the Risk Manager in your organization. Job’s description.

e. Scope of your Risk Management plan : Under the direction of the risk manager, the risk management program provides for collaboration among all departments, services, and patient care professionals within the organization. Mention the departments will be influence by this Risk management plan.

f. Objectives of the Risk Management Program

g. Specific Components of the Risk Management plan

The risk management program will include the following components:

g.1 Event/Incident/Occurrence reporting

g.2 Educational activities

g.3 Management of patient and family complaints/grievances

g.4 Patient satisfaction

h. CLAIMS MANAGEMENT: In some organizations, claims management is a function outside the risk management program and may have a separate staff with unique policies, procedures and protocols. If the claims management function is included in the risk management plan, you should constitute of their elements.

i. REPORTS TO THE GOVERNING BODY

j. ANNUAL EVALUATION OF THE RISK MANAGEMENT PROGRAM.

3. Conclusion ( 20 point/ 15%)

Briefly recapitulate your thoughts & conclusion to you Risk Management plan. How did this Management plan impact your thoughts on Health Care Administrator?

Evaluation will be based on how clearly you respond to the above, in particular:

a) The clarity with which you consolidate, stablish and apply your knowledge to generate the Risk Management Plan;

b) The depth, scope, and organization of your paper; and,

c) Your conclusions, including a description of the impact of the Risk Management plan on any Health Care Setting.

Final Project: Organizational Management Proposal for Quality and Performance

/in /by

Florida National University

HAS-6185 Management of Health Care Organizations

Final Project

Final Project: Organizational Management Proposal for Quality and Performance

Objective:

For this assignment, you will create an Organization management proposal for quality and performance that will be used in a Community Health Center of your choosing. The proposal is designed to improve quality and provide a good customer service such as Patient Treated with courtesy, respect, tolerance and serenity. You are encouraged to choose any health care facility: Hospital, Doctor Office, Emergency Care Center, etc. The paper will be 8-10 pages long including title page and references pages. APA style 7th edition format.

ASSIGNMENT GUIDELINES (2 points /10%):

The proposal is designed to improve quality and deliver a virtuous customer service: Patient Treated with courteousness, reverence, acceptance and tranquility. You need to apply all the knowledge obtains during this class to create an organizational proposal that will improve the quality and performance of the Health Care Setting you desire. Each paper must be typewritten with 12-point font and double-spaced with standard margins. Follow APA format when referring to the selected articles and include a reference page.

 

EACH PAPER SHOULD INCLUDE THE FOLLOWING:

 

 

1. Introduction (5 points / 25%) Offer an abstract that provide a brief outlook of the proposal and explaining in your own words what is meant by a good customer service through effective performance management and organization.

 

2. Your Organizational Management Proposal for Quality and Performance Plan (10 points 50%)

a. Presentation Page:

ORGANIZATION NAME

BUSINESS ADDRESS

CITY, ST, ZIP

TELEPHONE NUMBER

FACSIMILE NUMBER

WEBSITE ADDRESS

EMAIL ADDRESS

b. MISSION STATEMENT : Mention the Health Care Setting’s mission. New Page.

c. Purpose of the Organizational Management Proposal for Quality and Performance Plan : The purpose of this plan must be base in support and promote accomplishment of a health care organization mission, goals and also quality customer’s service and good performance.

d. An effective Organizational management proposal :

Should include the following elements designed with customer satisfaction as the focus:

1. Setting individual and team goals that are aligned and associated with the health care setting :

Goal setting is the first element of an effective Organizational proposal plan. Individual and team customer service goal should be aligned, discussion and remark.

*Research in goal setting:

*Who are your customers? Internal and external customers.

* Setting Goals and standards for Quality and performance

 

2. Establish a measurement system.

Measuring or quantifying customer needs, expectations and satisfaction is a basic requirement. Effective customer research for setting goal centers on measuring the issues that are truly important for the customers: Good quality service.

These are the steps for developing a Measurement system to by apply at the Health Care Organization you choose:

* Identify the goals that need to be measure.

* develop performance indicators to measure the service stablish in the goal setting.

* Involve employees, they will be more likely it accepts and be committed to reach the goal.

The following are suggestion and possible measurement system you can acquired and adapted to your health care facility:

1. Post-incident surveys by channel. Following an interaction, asking customers about the agent’s customer service skills, technical knowledge, completeness of solution provided, time to respond and resolve and satisfaction to measure both effectiveness and consistency across channels.

2. Self-service and/or community experience. Asking customers if they found the answers they needed and if they have suggestions to make the site or its content more useful.

3. Relationship surveys. Quarterly or annual surveys that ask about overall support experience, satisfaction with products and value received.

 

4. Customer loyalty. Questions that should put your customer retention team into action if answered negatively include: Do you intend to continue purchasing products from this vendor? Would you recommend the brand to your peers?

 

3. Providing adequate, timely feedback.

Feedback is a very important component of a successful Organizational Management Proposal. Individual who receives a feedback on performance relative to their goals will more commit to their goals. Characteristic of the feedback: Specific (Goal by Goal), Timely (Day-to-day, Week-to-week) Appropriate (Correct manner that will help improve performance best.)

 

4. Rewarding and recognizing desired performance.

Organizational Management Proposal should provide built-in incentives that will promote high-quality customer service; some examples: Monetary Incentives, Nonmonetary Recognition.

 

 

3. Conclusion (3 points / 15%)

Briefly recapitulate your thoughts & conclusion to you Organizational Management Proposal plan. How did this Organizational Management Proposal plan impact your thoughts on Health Care Administrator?

Evaluation will be based on how clearly you respond to the above, in particular:

a) The clarity with which you associate, relates, stablish and apply your knowledge to generate the Organizational Management Proposal Plan.

b) The Complexity, depth, scope, Profundity, and organization of your paper; and,

c) Your conclusions, including a description of the impact of the Organizational Management Proposal Plan on any Health Care Setting.

ASSIGNMENT DUE DATE:

The assignment is to be electronically posted in the Assignments Link on Blackboard no later than noon on Wednesday, February 24, 2021.

 

ASSIGNMENT RUBRICS

Assignments Guidelines20 Points/ 10%
Introduction50 Points / 25%
Your Organizational Management Proposal Plan10 Points / 50%
Conclusion20 Points / 15%
Total100 points / 100%

 

ASSIGNMENT GRADING SYSTEM

A90% – 100%
B+85% – 89%
B80% – 84%
C+75% – 79%
C70% – 74%
D60% – 69%
F50% – 59% Or less.

 

 

 

 

 

 

Dr. Gisela LLamas