INFORMATION TECHNOLOGY DISASTER RECOVERY PLAN
INFORMATION TECHNOLOGY DISASTER RECOVERY PLAN
Revision History
| Revision | Change | Date |
Official copies of the document are available at the following locations:
· Department of Information Technology Office
· Office and home of the Chief Information Officer
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Contents
Revision History 1 Official copies of the document are available at the following locations: 1 Contents 2 Section 1: Introduction 3 Section 2: Scope 3 Section 3: Assumptions 3 Section 4: Definitions 3 Section 5: Teams 3 5.0.1 Incident Commander 3 5.0.2 Incident Command Team 3 5.1 Datacenter Recovery Team 3 5.2 Desktop, Lab, and Classroom Recovery Team 4 5.3 Enterprise Systems Recovery Team 4 5.4 Infrastructure and Web Recovery Team 4 5.5 Telecommunications, Network, and Internet Services Recovery Team 4 Section 6: Recovery Preparations 5 6.1 Data Recovery Information: 5 6.2 Central Datacenter and Server Recovery Information: 5 6.3 Network and Telecommunication Recovery Information: 5 6.4 Application Recovery Information: 5 6.5 Desktop Equipment Recovery Information: 5 Section 7: Disaster Recovery Processes and Procedures 5 7.1 Emergency Response: 5 7.2 Incident Command Team: 5 7.3 Disaster Recovery Teams: 5 7.4 General System/Application Recovery Procedures/Outline: 5 8.0 Network & Telecommunication Recovery Guidelines: 7 Appendix A. IT Contact List 7 Appendix B. Crisis Management Team Contact List 7 Appendix C: IT Recovery Priority List 7 C.1 IT Infrastructure Priorities: 7 C.2 IT System Priorities: 8 C.3 Consortium, Outsourced, and Cloud-based IT System Priorities: 8 C.4 IT Facility Priorities 9 Appendix D: Vendor Information 9 Appendix E: Disaster Recovery Signoff Sheet 10
Section 1: Introduction
Provide an introduction to the company/situation…
A copy of this plan is stored in the following areas:
· Department of Information Technology Office
· Office and home of the Chief Information Officer
Section 2: Scope
Determine/explain the scope of this plan.
Section 3: Assumptions
Section 4: Definitions
Section 5: Teams
5.0.1 Incident Commander
| Chief Information Officer | |
| Home Phone: | |
| Cell Phone: |
5.0.2 Incident Command Team
| Chief Information Officer | |
| Manager, User Support | |
| Manager, Infrastructure Services | |
| Manager, Information Systems | |
| Manager, Classroom and Media Services |
5.1 Datacenter Recovery Team
All Contact Information is located in Appendix A
| Team Lead: | Manager, Infrastructure Services |
| Team Members: | System Administrators (2) |
| Desktop Systems Administrator | |
| Network Communications Technicians (2) |
5.2 Desktop, Lab, and Classroom Recovery Team
All Contact Information is located in Appendix A
Commander.
| Team Lead: | Manager, User Services |
| Team Members: | Manager, Classroom and Media Services |
| Desktop Systems Administrator | |
| Computing Coordinators (7) | |
| Lab and Student Computing Coordinator | |
| Equipment Systems Specialist |
5.3 Enterprise Systems Recovery Team
All Contact Information is located in Appendix A
| Team Lead: | Manager, Information Systems |
| Team Members: | Manager, Infrastructure Services |
| Programmer/Analysts (4) | |
| Web Programmer/Analyst | |
| System Administrator | |
| Computing Coordinators supporting affected areas (business services, payroll, enrollment services, etc.) | |
| Key Business Unit Personnel as needed by type of incident (payroll clerk, accountant, registrar, etc.) |
5.4 Infrastructure and Web Recovery Team
All Contact Information is located in Appendix A
Commander.
| Team Lead: | Manager, Infrastructure Services |
| Team Members: | System Administrators (2) |
| Desktop Systems Administrator | |
| Web Programmer/Analyst |
5.5 Telecommunications, Network, and Internet Services Recovery Team
All Contact Information is located in Appendix A
Commander.
| Team Lead: | Manager, Infrastructure Services |
| Team Members: | Communications Technicians (2) |
| System Administrator |
Section 6: Recovery Preparations
6.1 Data Recovery Information:
6.2 Central Datacenter and Server Recovery Information:
6.3 Network and Telecommunication Recovery Information:
6.4 Application Recovery Information:
6.5 Desktop Equipment Recovery Information:
Section 7: Disaster Recovery Processes and Procedures
7.1 Emergency Response:
7.2 Incident Command Team:
7.3 Disaster Recovery Teams:
7.4 General System/Application Recovery Procedures/Outline:
8.0 Network & Telecommunication Recovery Guidelines:
Appendix A. IT Contact List
Appendix B. Crisis Management Team Contact List
Appendix C: IT Recovery Priority List
The following priorities have been established by the department of Information Technology with consultation from the campus community.
C.1 IT Infrastructure Priorities:
C.2 IT System Priorities:
C.3 Consortium, Outsourced, and Cloud-based IT System Priorities:
| Application/System Name | Priority | RTO | RPO |
(1) Critical – Basic infrastructure and must be restored as soon as possible.
(2) High – Systems of extreme importance, but do not provide infrastructure.
(3) Medium – Important systems and applications, but do not have university-wide impact.
(4) Low – Systems important to specific departments or specific small populations of users.
(5) Full –Systems that may not be restored to functional status until normal operations are reestablished.
Note: RTO is recovery time objective, RPO is recovery point objective
C.4 IT Facility Priorities
| Building Name | Priority |
Note: building list continues on next page.
(1) Critical, needed for maintenance of public health and safety, communications.
(2) High, needed for income maintenance for students, employees; payments to vendors; requirements for compliance or regulation; effect on cash flow; effect on production and delivery of services (housing, dining, student services).
(3) Medium, needed for mission of university, delivery of classes.
(4) Low, everything else
Appendix D: Vendor Information
Appendix E: Disaster Recovery Signoff Sheet
I have been briefed and given an overview of the Disaster Recovery Plan and I am familiar with my responsibilities.
| Name | Signature | Date |
