Peer comments on my Conflict resolution assignment:
Peer comments on my Conflict resolution assignment:
Thank you for sharing your experience. Racial discrimination complaints are common in the emergency department. I see them all the time as charge and supervisor I am sad to say. Racism in health care should surprise no one; it exists in all domains of contemporary life (Garran &Rasmussen, 2019). What is surprising how little racism is formally addressed in medicine. Racial discrimination is a hot topic in healthcare right now. There is a lot of conversation about reverse discrimination against health care professionals of color and how organizations should ethically mediate this conflict. I just thought that was worth mentioning, I feel like in the next year, or so we will start seeing conflict resolution training and how to handle racial disparity.
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I can see how that would alarm others that they asked whites and black to separate as that reminds me of what happened in our history. A better approach would have been being assigning everybody a number, and had odds and evens stand in two different lines. Overtown (2017) states, “the negative consequences include dysfunctional teamwork, decreased patient satisfaction, and increased employee turnover. Research demonstrates that training in conflict resolution skills can result in improved teamwork, productivity, and patient and employee satisfaction” ( pg 2). Im glad your nurse leader addressed the situation where the patients felt like they were a target. In fact, we have signs in our unit that states nobody will be discriminated by gender and nationality. Matters like this need to deal with, “conflict is a normal part of any social and organizational setting, the challenge of conflict lies in how one chooses to deal with it. Concealed, avoided or otherwise ignored, conflict will likely fester only to grow into resentment, create withdrawal or cause factional infighting within an organization (Mayatt). When conflict escalates without mediation, intense situations may arise between organization members. It’s unfortunate, but organizational conflicts may cause violence among members, resulting in legal problems for members and possibly the organization. We have to be very cautious when it comes to nationally, as it is a serious offense. I understand where the patients came from, and happy it did not escalate how it could have been.
