UWG-Pre Planning

HIMT-370 Y.White

 

UWG-Pre Planning

UWG Clinic

Task 1) – Business Profile

Create a business profile for UWG. In addition to the business profile, be sure to include an organization chart of UWG.

Org. Chart

 

Business Name: Universal Wellness Group (UWG)

Business Address: Brea, California

Customer Base: 8000 Patients from 325 Organizations

Total number of Employees: 26

Primary Line of Business: Preventive medicine and fitness

The Goals and Objectives

Our goal is to provide an environment that is concentrated on preventive health and fitness, as well as providing traditional medical and services.

The product

Internal Medicine office. Preventive health and fitness. Private practice.

The Target Market

Adults age ranging from 20 – geriatric.

 

 

 

 

 

Task 2) – Business Processes

Identify six business processes that UWG performs and explain who has primary responsibility for each process. Also describe what data is required and what information is generated by each process.

 

ProcessPrimary OwnerData RequiredInfo Generated
PayrollCorinne SummersHours worked, Vacation time taken, Amt staff make per hourSalary, Tax computation, commission
Human resourceFred BrownEmployee profile, Tenured, Salary, training, open and close positionsPay Scale, Benefits, Job posting, Employee records
AppointmentsLisa SungScheduling Data, Providers availableAppointment desk schedule
Medical Records ClerkSusan GiffordPT encounters and informationProper Treatment plans for PT proper billing
Billing Insurance companiesTammy AllpioProper coding of charges, correct insurance informationGenerate claim to send to payor
Monitor money being received and spentTom CapalettiVisits being billed, visits paid, expenses and invoicesExpenses reports, budgets, loss reports

 

Task 3) Opportunities

UWG has a variety of information systems they could adopt. Why would UWG implement a transaction processing system, a business support system, or an ERP system?

 

Transaction processing system can simplify charges and insurance claims. Business support system can be utilized for analyzing claims, payments, and workload. A user productivity system increases overall efficiency within the office.

Recommendation

What information system would you recommend UWG to implement?

 

I would recommend UWG utilize a transaction processing system. This will allow each charge, payment and insurance claim to be completely tracked. It would also reduce administrative costs. Although not a large clinic, jobs perhaps could be combined. This system also has the capability of speeding up insurance reimbursements and provide thorough reports. The system would start with the correct information being gather during scheduling.

 

Task 4) – Development Methodology

Briefly introduce the three systems development methods discussed in the chapter. Select one approach and explain the strengths and weaknesses of using your selected method.

 

Transaction Processing System (TPS) is an operating system used to process day to day recurring business transactions, such as customer billing. A business Support System (BSS) provides job related information support to users at all levels of a company. Although the business support system could be utilized to determine future staffing needs, it is very limiting regarding day to day processes. Enterprise Resource Planning (ERP) is a process that establishes an enterprise wide strategy for IT resources. ERP dents a specific architecture, including standards for data, processing network and user interface design.

 

A business support system (BSS) is an information system that is used to support various end-to-end telecommunication services, such as Billing, order management, and customer relationship management. I have listed the pros and cons of working with a BSS system.

 

Pros:

Offers a paperless method of exchange

Bother free access, ensuring the bill with the assistance of secret key and can be opened just by the beneficiary.

Allows working from home

Reduce central office costs

Better use of time

 

 

Cons:

Billing frame works can be outsourced

Security breaches and poor working conditions, the dread of security to the individual’s data, expanded spyware and malware on the web.

Lack of community. When a business’s workforce is widely scattered, the sense of community and business culture can be greatly reduced or completely disappear.

 

 

 

 

 

 

Timothy Jones

Deloris Garcia Physicians

 

 

Anita Davenport Office Manager

 

 

Susan Gifford

Medical Records

 

 

Tom Capaletti

Accounts Receivables

 

 

Fred Brown

HR/Employee Benefits

 

 

Connie Summers

Payroll

 

 

Tammy Alipio

Billing

 

 

Lisa Sung

Appointments Clerk

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